Solutions For Canon Printer Won't Scan Problem - Here 9 Ways
When your Canon printer won’t scan +1-801-878-6858, it can be incredibly frustrating, especially if you're trying to digitize important documents or send files electronically. Canon printers are well-regarded for their reliability, but like all electronic devices, they can occasionally encounter issues. Whether you're using a Canon PIXMA, MAXIFY, or imageCLASS printer, the scan function may stop working due to software glitches, connection problems, or configuration errors.
This article outlines the most common reasons why your Canon printer won’t scan and offers detailed solutions to help you resolve the problem effectively (Call USA: +1-801-878-6858).
Common Reasons Why Canon Printer Won’t Scan
Before diving into the fixes canon printer won't scan +1-801-878-6858, it helps to understand the typical causes behind scanning issues:
Loose or faulty connections (USB or Wi-Fi)
Outdated or corrupted drivers or scanning software
Incorrect scan settings or file format selection
Scanner not recognized by the computer
Firewall or antivirus blocking the scan function
Issues with Canon's scanning utility
Multifunction printer in use by another task (e.g., printing)
Understanding the cause will help you apply the right solution.
Solution 1: Restart Devices
One of the simplest solutions is to restart your printer, computer, and router (if using wireless). This clears temporary glitches that may affect scanning.
Steps:
Turn off your Canon printer and unplug it.
Restart your computer.
If on Wi-Fi, restart the router as well.
Plug in and power on the printer again.
Try scanning after all devices have rebooted.
Solution 2: Check the Connection
For USB Connection:
Ensure the USB cable is properly inserted into both the printer and computer.
Try a different USB port or a different cable if possible.
Avoid using USB hubs—connect directly to the computer.
For Wi-Fi Connection:
Ensure the canon printer is connected to the same network as your computer.
You can verify network settings from the printer control panel.
Print a network configuration page to confirm the connection.
Solution 3: Use Canon’s Official Software
Canon provides scanning utilities that are necessary for some printer models to function properly.
Recommended Software:
Canon IJ Scan Utility (for PIXMA, MAXIFY)
Canon MF Scan Utility (for imageCLASS models)
You can download the latest version from Canon’s official support page.
How to use:
Launch the utility from your desktop or start menu.
Select your Canon printer from the device list.
Choose the type of scan (Document, Photo, Custom).
Adjust settings and click Scan.
Click Here For LIVE Chat With Canon Printer Support
Solution 4: Check for Driver Updates
Outdated or incompatible drivers can prevent scanning.
To update manually:
Visit Canon’s support website.
Enter your printer model and download the latest drivers for your OS.
Install both the printer and scanner drivers.
Restart your computer.
Alternative (Windows):
Open Device Manager > Imaging Devices.
Right-click your Canon scanner and choose Update driver.
If updating doesn't help, try uninstalling and reinstalling the driver completely.
Solution 5: Set Canon as Default Scanner
Sometimes your system may not recognize the Canon scanner if another device is set as default.
To fix on Windows:
Go to Control Panel > Devices and Printers.
Locate your Canon printer/scanner.
Right-click and select Set as default scanner.
This ensures your system communicates with the correct device.
Solution 6: Disable Firewall or Antivirus Temporarily
Firewall or security software can block scanning communication, especially over Wi-Fi.
Steps:
Temporarily disable your antivirus or firewall.
Try scanning again using Canon's utility.
If it works, add the scanning utility as an exception in your firewall settings.
Always re-enable your security software after testing.
Click Here For LIVE Chat With Canon Printer Support
Solution 7: Run Windows Troubleshooter
If you're on a Windows PC, the built-in Troubleshooter may detect and fix scan-related issues.
To run:
Go to Settings > Devices > Printers & scanners.
Select your Canon printer and click Manage.
Click Run the troubleshooter or select Scanner troubleshooting from the control panel.
Solution 8: Use Windows Fax and Scan
Sometimes, Canon’s utility might not launch correctly, but scanning can still work via Windows' native tool.
To try:
Open the Start Menu, type Windows Fax and Scan, and open it.
Click New Scan.
Select your Canon scanner.
Choose scan type and settings, then click Scan.
If the scan completes here, the issue may be with Canon’s software, and reinstalling it might help.
Solution 9: Ensure Windows Image Acquisition (WIA) Service Is Running
Windows Image Acquisition is a service that supports communication between the scanner and your PC.
To check:
Press Win + R, type
services.msc, and press Enter.Scroll to Windows Image Acquisition (WIA).
Right-click and select Start (or Restart).
Set Startup type to Automatic.
This service must be running for scanning to function properly on Windows.
Click Here For LIVE Chat With Canon Printer Support
Conclusion
When your Canon printer won’t scan +1-801-878-6858, the issue could be due to simple configuration errors, software conflicts, or connectivity problems. By following the solutions outlined in this article—ranging from checking connections and updating drivers to adjusting firewall settings—you can often resolve the issue without needing professional help. Canon printer official support+1-801-878-6858 resources further simplify the process, making it easier than ever to get your scanning function back on track.
